오퍼레이션 관리 디즈니랜드의 성공 요인

오퍼레이션 관리 디즈니랜드의 성공 요인

[오퍼레이션 관리] 디즈니랜드의 성공 요인.ppt

목차 1.About Disneyland 2.Success Factor of Disneyland 3.Utilidor 4.Disney’s Waiting System 5.Conclusion 본문 Best Quality of Customer Service Creative Company Culture and Employee Training Strong Alliance to Other Company and their Support Walt’s Solid Business Philosophy Well-built HRM, Marketing Strategy and Sound Finance Where is Garbage Truck? How Possible? The Real World is Behind this Magic ‘UTILIDOR’ = Utility + Corridor Go to the FastPass Machine. Insert admission ticket. Get a ticket indicating the time you need to return. Enjoy other things and return to the FastPass line at attraction. A cast member will check and allow you into the line. 본문내용 * Established July 1955 Located in Anaheim, California 365 days Open 60 Rides and Attractions Mission : ‘Make People HAPPY!!’ 21,000 Employeesknown as Cast Members 450 million Visitors since Open About DisneyLand * Success Factor Best Quality of Customer Service Creative Company Culture and Employee Training Strong Alliance to Other Company and their Support Walt’s Solid Business Philosophy We